PENTAGON
Designing operations as demand grows.
- Accidental start → demand → capacity → systems/staffing → growth → transfer
- 38 seats · 0→7 team · organic growth
- €400K+ in sales · 27K+ invoices · 95K+ products
- Operation transferred to a new owner
WORLD / OPERATIONS
Operations
How I make systems actually run.
capacity · people · workflows · information · handoffs · reliability · operating decisions
€400K+in sales
Selected systems
Operations work
Luz Saúde
Progressively adding structure around operational complexity.
- Knowledge base · communication/request tracking · urgent processes
- Scheduling/workforce tools · HR punch ETL · dashboards
- Multi-unit integration/training · later scope around ~120 people / 3 units
Running live fantasy competitions
Making live competition operations repeatable under simultaneous load.
- 13 competitions running simultaneously
- Setup · corrections · back office · incidents
- Operations team 1→4
- José hired, trained and systematized the work
PechaKucha Night Lisbon
- Organizer · Curator · Event Producer
- Revival/stewardship · curation · pacing · venue · decks · live production · repeatable show structure
AdditMinds
Operational visibility across consulting economics and cash timing.
- Consultant economics · employment costs · billing · margins · cash timing
- Company-level forecasting · predictive / actual / weighted views
Early Live Event Operations
- MotoGP Portuguese GP Estoril — Media Centre
- WRC Rally de Portugal — Stage Setup & Spectator Safety Ops
- UCI Road World Championships Lisbon — Media Centre
- Portuguese Motorsport Awards — backstage order/system for ~500 trophies